W Dubai - The Palm

Where do I begin 🥰 This was always going to be a special holiday because we were surprising our daughter for 39th birthday but from the very moment we arrived to the moment we left - it was turned into a memory of a lifetime ❤️ Never experienced such amazing customer service from start to finish. For us - a hotel & its facilities are important but the main thing is the people and you exceeded every expectation.👏👏👏

Location and view

Best hotel Jahangir is the best guy he’s very helpful

I enjoyed from the moment of arrival with the bellboys who are super genuinely warm and start a great interaction with you that makes you feel so welcome, the check in process with Ahktar (sorry if it's miss spelled) which was super thorough and warm, Diana in the lobby with a warm smile and ready to help, the spa facilities were outstanding, but the massage from Jenny was trully the best I ever had, all details are taken in consideration from the comfort of the bed, linen, temperature, light and the skills and experience from Jenny to carry the treatment. Also, a great addition was the Davines line for room amenities.

The staff were absolutely wonderful. They were really accommodating of special requests and never made it seem like it was a big deal or was troubling them. I have never received better service from a hotel than the W on the Palm.